Experienced Technical Specialist with a demonstrated history of working in the consumer electronics industry. Skilled in Human-Computer Interaction (HCI), Innovation Development, Web Technologies and Application Design & Development. Strong information technology professional with a Bachelor's degree focused in Computer Science from University of Lincoln.


Technical Skils

> Operating Systems: Windows, Unix, Linux, Android, Mac OS
> Languages: HTML, CSS, PHP, Java, JavaScript, C++, C#, C, Visual Basic, Prolog, IO, Lisp, Python
> Databases: SQL, NoSQL, MySQL, MS Access, Amazon Web Services
> Software: MS Office, Adobe Photoshop, Microsoft Visual Studio, MATLAB, Android Studio



  • Sept 2015 - July 2019

    BSc (Hons) Computer Science

    University of Lincoln

    Degree courses include:
     > Operating Systems (IO)
     > Problem Solving
     > Maths for Computing
     > Algorithms and Complexity (C#)
     > Computer Architectures
     > Programming and Data Structures (C#)
     > Web Authoring (HTML, CSS, JavaScript)

     > Networks and Network System
     > Human-Computer Interactions
     > Artificial Intelligence (Lisp, Prolog)
     > Database Systems (SQL, NoSQL)
     > Group Project (Python)
     > Object-Oriented Programming (C, C++)
     > Professional Practice
     > Programming Paradigm

     > Mobile Computing (Java, XML)
     > Image Processing (C)
     > Software Engineering
     > Cross-Platform Development (CSS, HTML5, Java)
     > Parallel Computing - OpenCL (C++, Python, Java)
     > Autonomous Mobile Robotics (ROS, Python)

    Dissertation Project on ‘Design and development of a wordless book application for young children.’  (HTML, CSS, Javascript) - Received First Class
  • Sept 2008 - July 2015

    Secondary & Sixth Form

    Anglo European School

    IB Standard: Maths Studies, Chinese Ab Initio
    A level: English Literature, ICT, Art
    GCSE: 9A*- C including Maths (B), English (B), Art (A), ICT (A)

Work Experience

  • July 2018 - Present

    Technical Specialist

    Apple Inc

    - Performed basic troubleshooting procedures on iOS devices and MAC OS Computers
    - Assisted and educated customers with Apple related issues
    - Ability to thrive on change as products evolve
    - Demonstrated exceptional, consistent and comprehensive knowledge of Apple technology and applications
    - Enriched lives by offering exceptional sales experiences

  • Sept 2016 – March 2018

    Store Team Member

    Stormfront Retail (Apple Premium Reseller)

    - Recommended merchandise to customers based on their needs and preferences.
    - Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
    - Responded to customer questions about Apple and requests in a prompt and efficient manner.
    - Engaged with customers in a sincere and friendly manner.
    - Built relationships with customers to increase the likelihood of repeat business.
    - Help Create energy and excitement around Apple Products
    - Uncover Customer's needs to offer a total solution
    - Teach personal trainer sessions on how to use all of Apple products

  • Sept 2015 – March 2016

    Property Inventory Clerk

    Get Living

    - Collected and returned keys to offices
    - Documented the condition and content of properties at the beginning and end of tenancies through dictating reports and backing it up with photos

  • May 2013 – Sept 2016

    Assistant Teacher

    Sinman Dance Company

    - Assisted the teacher in the management of dance classes and workshops building good organisation skills - Prepared and helped students with equipment - Performed and presented Chinese traditional culture and stories in front of an audience

  • Sept 2005- Sept 2016


    Harlow & District Chinese Community Centre

    - Assisted the organisation by helping in public events and working as a team
    - Built relationships with members of the public, work colleagues and other volunteers while speaking in Cantonese, Mandarin and English.
    - Took in part of dance performances include the 2008 Summer Olympic Event at the O2 Arena

  • Aug 2014 – Sept 2014

    Assistant Teacher

    Sinman Dance Company

    - Assisted the organisation by helping in public events and working as a team
    - Built relationships with members of the public, work colleagues and other volunteers while speaking in Cantonese, Mandarin and English.

  • May 2013 – Sept 2016

    Digital Project Intern


    - Researched and analysed digital analytics, to enhance the customer's online experience
    - Implemented social media strategy, by optimising profiles for SEO, building a content plan
    - Set up company IT and cloud storage, sharing system
    - Designed and built email newsletters
    - Set up computer systems such as computers and printers
    - Updated and designed websites, using HTML, CSS, Javascript
    - Assisted with administrative tasks

  • Jan 2013

    Library Assistant

    Romford Library

    - Assisted library users to locate books, information and resources
    - Undertook clerical and office tasks like filing, photocopying etc
    - Ensured that information on the display is up to date
    - Handled payments, including cash, in relation to fines and/or services
    - Understood how to respond quickly to any queries from Library users and IT facilities
    - Helped move furniture to set up clubs, meetings; Baby bounce, meetings.
    - Maintained the Library environment by shelving, tidying and doing administrative tasks.
    - Maintained and sorted database records by processing new books and videos.


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